FREQUENTLY ASKED QUESTIONS
1. Payment options
Australia wide we accept VISA, Mastercard and direct deposit. We do not accept cheques. Orders can be placed online or via phone 07 5351 1400.
USA & Worldwide orders we accept VISA & Mastercard. We do not accept cheques or direct deposit. Orders can be placed online or via phone +61 7 5351 1400.
2. Domestic shipping
AUSTRALIA WIDE SHIPPING
Australian orders will be shipped using Australia Post and charged at cost
- Regular Australia Post delivers within 4-14 business days but not guaranteed.
- Express Australia Post delivers within 1-4 business days depending where you are located within Australia. Western Australia can take up to 7 days. We typically ship orders the same day if placed before 11am AEST and all orders within 24 business hours.
- Orders placed on a weekend or holiday will be shipped the next business day.
- During sale events this may not always be possible.
3. International shipping
4. Return Policies
We wish all of our customers to be 100% satisfied. We have a 14-day return policy on items you are not satisfied with. Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges. Sale items may not be returned. Due to copyright laws, patterns and books may not be returned. We require that all returns must be in original condition and packaging. We reserve the right to refuse any returns due to returns received outside of our 14-day return policy, damage, smoke or animal odour. Block of the Month of Fabric club membership fees are non-refundable.
5. About Us
Sue's love of Patchwork began in 1980 when she was expecting her first child. She made one quilt a year for 3 years. After her third child was born Sue decided she could get a little more serious now that she had a girl. Obsessive is probably the best way to describe it now, with most of her days being filled with designing and teaching across Australia and all over the world.
Sue began teaching mostly up and down the East coast of Australia, starting in NSW on the Central Coast and then moving to Victoria, where she spent 4 years teaching almost full time. Sue's business began while living in Victoria and it has gone from strength to strength.
Sue and her family (6 in total) then moved to a small property in a beautiful part of the country called Eumundi in the Noosa Hinterland. This is where she wrote her first book "It's a Hexagon kind of Christmas". It was launched at the end of 2003.
She finished her second book Hexagons from the Guest House at the beginning of 2004.
In 2005 Sue and her husband purchased a beautiful, private 3 acre property. They have landscaped the gardens, added several ponds, a dam and fountains and together with a seasonal creek, this all lays in front of a lush green mountain backdrop, away from the hustle and bustle of the real world.
2010 was an amazing year for Sue seeing her win "The Sunshine Coast Business award" for Export.